lost merseytravel bus pass
We will not charge you for a replacement pass if you have changed your name. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Your new pass will be not sent until a week before your old pass expires. What to do next will depend on where you lost your item. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Get weekly Wirral View updates in your inbox. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Telephone: 0151 330 1000 B. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Visit the schools transport assistance page for information on travel passes to schools and colleges. /Subtype/Image You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. There is a 5 fee to replace a lost or damaged Senior Pass. We will charge you to replace a damaged pass. % Find out where your nearest Travel Centre is. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. There is no need to send your old pass - we only need proof of your new address. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. is a dial-a-ride service for people who are unable to use regular public transport. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . How do I renew my bus pass in Northumberland? We normally send Wirral View on Fridays so please look out for it. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. Find out about public transport fares and passes. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Arriva North West. If you apply online you may have to wait for a few days for your application to be processed. Proof of your age (for example, your birth certificate, driving licence or passport). 2 0 obj merseytravel birkenhead bus station phone number. Best . However, if you receive Universal Credit you will not have to pay the fee. Pass holders will also be unable to travel free on . Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Free travel also applies on bus services going into Wales. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . Check out some of our frequently asked questions. Typically, this will be the confirmation email . Proof of your last daytime seizure from your neurologist or GP. Please make sure that you provide details of your old address, your full name and date of birth. A bus operator in the North West. It's your responsibility to renew your pass. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Faulty pass. If you no longer use the transport you will need to tell us or you will still be charged. Your supporting evidence must be dated within the last 12 months. Please note - we ask that you do not send general customer queries to this email address. If the pass is damaged, a replacement bus pass costs 10. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). We are sorry for any inconvenience caused. Apple or Android); receipts will be available via your provider on your handset only. you are disabled and cannot travel by bus without the assistance of another person. A similar bill which shows your name and address. For more details please go to click here to find out which local council issues your pass. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. There is no need to send your old pass - we only need proof of your new address. If your Senior Pass has been stolen, report it to the police. I have lost my Multi-journey Saver ticket, what should I do? You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Check when you qualify by visiting GOV.UK. You can view receipts for payments for up to 6 months. showing your full face without a hat. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Term time passes are valid Monday to Friday, until 8pm, during term time only. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Merseytravel provide bus services to West Kirby Grammar School from local areas. How do I check and how do I get it back. Book a library appointment to replace your free bus pass. You can call our Customer Service Contact Centre on 0151 330 1004. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Bus Service Operator Grant Survey 2021-22. can i use my greater manchester bus pass in blackpool Harekete Ge. 1 Mann Island, L3 1BP Liverpool, UK They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We endeavour to contact those members directly if we are not able to accommodate your request. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. If we approve your application, your pass will be sent in the post to the address we have on file. My pass does not scan on buses within Merseyside. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. If you apply online you should receive your replacement bus pass quicker. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. We need proof of your current Medway address if youve moved since your pass was last issued. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Please note - we cannot replace lost or stolen passes via email. However, if you receive Universal Credit you will not have to pay the fee. Travel concessions for people with a disability. Mersey Ferries also offer a range of cruises. /Type/XObject Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Or, you can visit a Merseytravel Centre in person for further support. Merseytravel Centres: Locations and opening times. Your neurologist or GP your nearest travel Centre since your pass Allowance or or... To request a renewal of your bus pass in blackpool Harekete Ge from your GP stating a clear and. Can also email concessionarytravel @ northumberland.gov.uk to request a renewal of your bus pass to @... Continue to have free travel on public transport Merseyside and Chester to a... 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