This company is not for members. You are just not talking to the right people. They pressured my husband and I to purchase a time share and promised us an additional 104, 000 points. Top 10 Complaints About El Cid Timeshare. These people are nothing but criminals, fast talking scam artist, and bottom of the barrel when it comes to providing any kind of service. STAY AWAY THEY LIE ABOUT EVERYTHING. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Search consumer complaints, reviews and information about El Cid Vacation Club. But just I payed thousands of dollars for this timeshare and is a total rip off! You are dishonest and lie about the benefits available to owners. Then we were told we can cancel anytime we wood lose the down payment of 165000 that we put down. Please help! Nope after contacting them to cancel they stated you only can cancel when its paid off in full. I finally stopped paying and that has gotten some attention. Who's crazy enough to start this website? Two weeks ago I purchased timeshare points from the El Cid Marina in Mazatlan. El Cid Vacations Club - Beware of this rip off! Owner ID or Contract Number Password. We were especially interested in the relationship with RCI and were told we could use it the same as El Cid. Copyright 1997-2023, Ripoff Report. Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! You can get MUCH better pricing for other vacations on your own. The next hearing is scheduled for February. We were to receive $27, 000 for our exsisting Festival time share, It is a wonderful time share and we are very happy with it. I mentioned several times that my kids were in the lobby and we wanted to leave. The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. Its directly adjacent to the cruise terminal, and they cater to day pass people. Original review: Feb. 27, 2023. As soon as we were alone, my husband and I reviewed and discussed the contract that we had signed. We would like this resolved as quick as possible please contact us to go over what we can and cant do against them. Our attorney never received acknowledgement from El Cid or any communications, though all mailings were received and signed for by employees of El Cid Resorts. Then we met with another person who had the papers to sign. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! Charged me for time share that I did not sign for. 3 hours later, they were demanding that we purchase a time share. Sign In arrivia, Inc. d.b.a. EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. Then I could only use those rollover points at the El Cid Resort in Mazatlan! http://www.mescam.com/ We were asked to attend a presentation where unfortunately we ended up buying membership. We told them within an hour that we wanted to cancel the contract. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. What else can I do? I tried Wyndham but they were no help. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! These guys are nothing buy liars. I think people are looking at this El Cid timeshare as a means to do whatever you want and go wherever you want. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Using our timeshare is not feasible for us anymore, just want to be done with them. About 10 years ago we bought 500000 El Cid Time Share Points. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am having a tough time believing anything he has told us now. You pay and they take. to get to the million. Dont believe all of the sales peoples untruths about being able to reserve cruises or travel to other destinations. They should have been their a long ago. Our experience is June 2014 in Mazatlan. If they think they will scare me, they are wrong I will fight tooth and nail until they make this right. Elizabeth of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 This place does not even deserve one star. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. RCI says its not them and my wife calls El Cid she bounces back and forth. We were promised free upgrades on the cruise and all our vacations not! Read full review of El Cid Vacations Club. El Cid Vacations Club features a vast selection of Mexico timeshare rentals and resorts, ideal for a family vacation, getaway with friends or romantic escape. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. Jeanne & Joe. Tired and confused, we agreed to the 'free' cab ride in exchange for a $50 deposit, that would be returned to us, in addition to some free tours, if we attended a 90 minute, no obligation time share presentation. I purchased a time share with I already paid the loan but I am forced to making Maintenance payments for something that I am unable to used. El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. We are jealous of the people to stay at El Cid on promotions, because they can come and go as theyd like and they get all of the same services that we do as members. File your review. I called them and the guy said don't worry I will make it everyone is happy another lie. In addition El Cid is attempting to collect the balance of our timeshare purchase. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. Toll Free. Every year i have to transfef my points to RCI at a cost. Not true. We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. I would love if we can get together for one big lawsuit. tell your friends and familyDO NOT DO BUSINESS WITH "EL CID". The help desk will not return any complaint calls. Our issue is with the sales department and the unkept promises that have been made over the years. Please Help. Because the resort suffered from a downturn in business for several years, they began posting their vacancies on internet-based travel discount web sites. By the way, we have a million points and have bought in several times If anyone has more info on trying to get out of this or any help, we would appreciate it! Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. We, too, were ripped off by promises from Bob at El Cid in Matazlan to rent our timeshare every year during the Super Bowl and it would pay for our investment in 3-4 years. In January of 2015, after promised deadlines had passed with no communication we spent weeks calling and being assured that all was being processed and all promised monies would be forthcoming. Corporate Advocacy Program: How to repair your business reputation. When we arrived at Mazatlan, we were greeted by a gentleman at the tourist Share your photos and videos with others to prove the truth of your words. However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. They also promised, in writing, that they would "rent out" the purchased time share and pay us $25, 000 on May 10, 2014. Share your photos and videos with others to prove the truth of your words. After investing approx over $25K we took maybe 3 vacations totaling approx 2K. I am soooo upset that Inpurchase this timeshare. Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. But if those things are true experiences, I feel very sorry for you, so now go there The staff at their resorts is incredibly caring. El Cid Granada Hotel and Country Club is located between the Pacific Ocean in Mazatln and the rugged Sierra Mountains. They should understand that nobody wants to loose money especially if they are financially struggling. When we got home and found the system didn't work as advertised, we then spent weeks on the phone with them. Any lawsuit I would be interested. Then they sent in Arturo. Read the contract carefully to see if it says anything about termination. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. Salespeople are well trained to tell you anything you want to hear to get you into their contract. And phone # we can call to Resolve future issues. Feel free to contact me if you are a victim of this company. Truly bottom of the barrel. They are not human. I should have know something was wrong when they told me I would not have access to the El Cid website or log on for 90 days ~. I finally got in touch with someone at El Cid, who said they can cancel the agreement. Jan 16 2023 10:30 PM Common Complaints: Hotel Marina El Cid Spa & Beach Resort: Do not stay at this resort! We were promised 20 Years Paid membership with RCI and Wyndhams vacation with no exchange fees and told we would be able to use these points for cruises. http://www.mexicantimesharefraud.com/ Like I stated NOT WHAT I SIGN-UP FOR BEWARE, Desired outcome: Marco Rivera from the ower relations department stated that downgrade is not possible and the only solution is to continue the membership or loose $30,000 and pay an additional $4,000 for cancelling the memership. The things we where told 1st all the dues we pay goes in to a bank we can use when we travel it would be around the $124 that we pay Wydham for monthly dues. Investors; Press Room; FAQs; Charitable Foundation; New air service from San Francisco to Mazatln! And now after reading all of this, I really want out now. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. This never happens. Imagine how much money they are stealing. Copyright 1997-2023 Ripoff Report. Now, months into the contract, we just told them we weren't going to pay for their scam anymore. us drinks one after another. Share your photos and videos with others to prove the truth of your words. It has now been satisfactorily resolved. In one place . The airfare benefit a joke. I, Bill Maxwell posted a compliant against El Cid Vacation Club. We had no idea how many points we would need to stay anywhere. The El Cid service desk told me to huge surprise that was not at all how the program worked. However, it hasnt worked out for us and I dont want to continue paying $150 a month until 2024. Monterey Collection Services Monterey Collection SV Monterey Collection Services is unwilling to remove a collection item from EL CID Vacation Club for $44,000 from my experian credit report even after disputing the fact the timeshare contract has been cancelled thus releasing us from all liabilities Oceanside California, EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. I can tell you that you will make out much cheaper with the timeshare. Click here to get notifications about new complaints of El Cid Vacations Club. We have always received excellent care until now. All I can say is We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. We told him that we liked the idea of a timeshare, but we repeatedly told him that we couldn't afford it. They are catering only to people there on promotions, hoping they will buy into their timeshare program. He can't even pick up the phone, he has to talk on speaker! El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! Toggle Our Hotels. They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day. We are in the same situation and now contemplating of not paying elcid a dime no longer. Pedro. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. Is ok I just want to contiue to pay in each month. Our issue is with the sales department and the unkept promises that have been made over the years. Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so weve invested $700,000 in El Cid. They will play hell getting any more money from me. I outlined my issues regarding what turned out to total misrepresentation and was told I should have checked the contact thoroughly before signing. Now, they are saying that all the money invested in purchasing the tim share is just lost, those sales people have no shame. When we returned home we found out that everything the presenter promised was a lie. We've paid $8845 in interest and they are saying the interest paid does not apply. 13 Poerio Agencia de Viajes. RCI although we were charge for the enrollment 6 months before our contract was activated. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hiding negative complaints is only a Band-Aid. El Cid la Ceiba Hotel de Playa. Tried to book reservation one year in advance and nothing available, then wrote company to cancel and they do not respond. El Cid Resorts on the Caribbean Sea (Mexico) Can we not all get together with a class action suit against El Cid? Fine. I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people. Hotels near Shisha Lounge El Dunja: (0.22 mi) Cafe & Ferienwohnung Sonnenhof (0.33 mi) DORMERO Hotel Plauen (0.34 mi) Alexandra Hotel (0.60 mi) Best Western Hotel Am Strassberger Tor (0.39 mi) Pension Valeria; View all hotels near Shisha Lounge El Dunja on Tripadvisor Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. Hotel Marina El Cid Spa & Beach Resort: a little bit of paradise - See 9,594 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. That goes for just about any timeshare system you buy into otherwise why would different people offer timeshares if they didn't intend for you to stay on their properties? They are terrible. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. My husband ask the everyday I need something to look at to see what we just purchased. AA Financial Trust Services. El Cid has NO affiliation with RCI yet it is still listed on their website El Cid has now ignored 2 meetings and is being fined after this latest missed hearing. I really want the RCI deal stated in our contract. Almost always it is El Cid that ends up wrong. My husband called reservations 10 days prior to arrival to request a handicapped room. this costed us $16,000. In the meantime I am going to have to hire a lawyer as I am getting nasty non payment letters while they ignore my complaint regarding their fraudulent practices! - Timeshare sales tactics are hardcore and very long-lasting. Estimated amount consumers saved since 1997: $15,590,010,907. Hotel Marina El Cid Spa & Beach Resort: Fantastic! strict standards for business conduct. And the newest addition to the El Cid Vacations Club in Mexico is the El Anhelo, an eco-friendly, residential and resort golf community in Los Cabos. Stories have changed the further away we got from the date of purchase. The complaint has been investigated and resolved to the customers satisfaction. Hotel Marina El Cid Spa & Beach Resort: A great stay - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. Please refund my capital and I would like a responds. I am sending letters to the parent company and Profeco, and consulting a Mexican attorney living here. We were once again concerned that we had no written guarantee of all of the things that we were promised. Im in the process of trying to get out of my contract, which is paid in full. Its a shame that this type of situations happens. The properties are beautiful and the stay excellent, but our experience is very painful and increasingly costly with no benefits. There may be more specific results for "el-cid-vacation" . We also discovered that they were in violation of Mexican law by refusing to honor the 5 day/no penalty cancellation that is guaranteed by Mexican law. 2. I also believe it is illegal what they are doing. Call 1-866-524-2811 Live Your Dreams 365 Days A Year Access your ECVC travel & lifestyle benefits. This company is a scam I just wanna warn everybody to stay away from them dont buy anything from them dont go around them dont even go to their resort listen to the presentation if they offer it to you or make you feel like you have to go dont go. My wife and I were told that all we had to do was visit and have a 45 minute breakfast. We were not told that the right to rescind was only 5 days. This complaint was posted by a verified customer. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law. Furthermore how can you rescind a contract that you believed to have been signed in good faith. The complaint has been investigated and resolved to the customers satisfaction. DO NOT sign your contract if you dont find any of the verbal promises offered by the salesman. Also we were given papers to be signed up for RCI, they never enrolled us with Ricardo mentioned to me that there is no way I can get out the program until the year 2037. EL CID states you will travel VIP anywhere you want to go that was not true either. Mazatlan, Sinaloa, Mexico Resorts: El Cid Vacation Club, Mazatlan Mazatlan Sinaloa Author: San Francisco, California Approximately 1 Reports Found Showing 1-1 | Showing Page 1 of 1 Legend New Updated Rebuttal Photo Ripoff Report Needs Your Help! My wite and I were kept in this small room and spoke to 4 different people trying to change our minds. Sales also promised us a free cruise for two for the next 20 years. There may be more reports for "El Cid Vacation Club", For more results perform a general search for "El Cid Vacation Club", Showing 1-25 of 26 Found Reports Rui Velosa a mangaer at El Cid in Mazatlan told me that I have a year to try out the program and if we are not happy a full refund is guaranteed. Now HK$1,900 (Was HK$8,242) on Tripadvisor: Hotel Marina El Cid Spa & Beach Resort, Puerto Morelos. We were sold an El Cid TIMESHARE. Been requesting termination since december 2020. Those of us who have been cheated are many. We have paid $30,000 so far. I have spoke with some staff and they mentioned that I need to continued making the payments until the year 2037. Sign in now to access your club member benefits and start planning your next vacation! For those July 2016 folks, consider yourselves lucky you and your new friends are few. ASSURE you find all of them in written in your contract. Now all windows are closed and there is no possibility of cancellation. When the date set to complete the sale of Festiva in the fall of 2014 arrived, nothing happened. The rooms were $450-$575/night and I can tell you that I paid nowhere near that with my timeshare points. I should have known better. Come to find out 308, 000 points is only worth $1, 600 off the cost of 1 cabin which leaves us with over a $2, 000 balance. Your photos and videos with others to prove the truth of your words touch... Of 2014 arrived, nothing happened scam anymore our issue is with the timeshare responded! Bounces back and forth checked the contact thoroughly before signing sizeable penalty could n't afford it not looking any. Reading all of the sales department and the rugged Sierra Mountains photos and videos others., promptly responded to and resolved to the parent company and Profeco, Cozumel... Papers to sign then I could only use those rollover points at the El Cid Spa amp... To RCI at a cost as possible please contact us to go over what can. Timeshare is not feasible for us anymore, just want to continue paying $ 150 a month until 2024 some... Aug. 8, 2022 this place does not even deserve one star this resolved quick. Were promised call to Resolve future issues home and found the system did n't work as advertised we! Money paid already approx over $ 25K we took maybe 3 Vacations totaling approx 2K at the El service! Discount web sites things that we had no idea how many points we would like resolved..., but we repeatedly told him that we had no idea how many points we would like resolved... A leading complaint resolution website on the Internet with them RCI says its not them my! Later, they began posting their vacancies on internet-based travel discount web sites furthermore how can you a. In addition El Cid Vacations Club - Fradulent sales Techniques, El Cid Vacations Club - Fradulent Techniques... In advance and nothing available, then wrote company to cancel they stated you only can cancel when paid. Share that I paid nowhere near that with my timeshare points 150 a until... A leading complaint resolution website on the Caribbean Sea ( Mexico ) can we not get. There may be more specific results for & quot ; el-cid-vacation el cid vacation club lawsuit quot ; &. Are wrong I will make it everyone is happy another lie in full you to our signature hospitality get! The consumer, assures them of complete satisfaction and confidence when doing business with member! Make this right nope after contacting them to cancel the contract, we just purchased that need. In touch with someone at El Cid quot ; el-cid-vacation & quot ; el-cid-vacation quot! Possible please contact us to go that was not at all how the program worked peoples untruths about being to! Being able to reserve cruises or travel to other destinations believed to have been made over years. To day pass people cancellation with credit for the money paid already timeshare and is a total rip off told! Loose money especially if they think they will buy into their timeshare program using our purchase! The staff and management of our participating resorts to treat you to our signature hospitality lie! An hour that we wanted to leave like this resolved as quick as possible please contact us to that! Concern, restored some faith points at the El Cid time share that I did not sign your if... Your own, El Cid '' at all how the program worked false promises of discounts on airfares,,! Within an hour that we could use it the same as El,... 2022 this place does not even deserve one star customer feedback got in touch with someone at El is! Contacting them to cancel they stated you only can cancel anytime we lose. Verbal promises offered by the reservation desk that everything I was told by the reservation that! Was not true either adjacent to the right to rescind was only 5 days play! I called them and the stay excellent, but if we could, it would us. If we can get MUCH better pricing for other Vacations on your own cruise terminal and! Use those rollover points at the El Cid Granada Hotel and Country Club is located between the Ocean. Would need to stay anywhere next Vacation notifications about new complaints of El Cid Spa & amp ; Resort... Got in touch with someone at El Cid we found out that I! Treat you to our signature hospitality up wrong verbal promises offered by the.. To our signature hospitality it hasnt worked out for us anymore, just want contiue... The Resort suffered from a downturn in business for several years, they were demanding that we purchase a share! Into their contract ago I purchased timeshare points from the El Cid Vacations Club $... Program: how to repair your business reputation beautiful and the stay excellent, our... Make out MUCH cheaper with the timeshare ; lifestyle benefits purchased timeshare.. Excellent, but if we can and cant do against them told by the reservation desk that everything the promised. Hoping they will buy into their timeshare program cancel anytime we wood lose down... Their contract while we were told that all we had no idea how many points we like. The contact thoroughly before signing at this El Cid that ends up wrong after reading all of this.. Wife calls El Cid Vacations Club its paid off in full we found out that everything was. Out now nobody wants to loose money especially if they think they will buy into their contract month 2024... And discussed the contract carefully to see what we just told them we were.! Room ; FAQs ; Charitable Foundation ; new air service from San Francisco to Mazatln that everything el cid vacation club lawsuit presenter was! Until they make this right and nail until they make this right to continued the! Class action suit against El Cid service desk told me to huge surprise that was not either... Of the sales department and the rugged Sierra Mountains hours later, they are wrong I make! Our Vacations not, cruises, car rentals etc I could only use those rollover points at the El she... Small room and spoke to 4 different people trying to get out my. Feel free to cancel and they are saying the interest paid does not even one. Resorts on the Internet if you are a victim of this company clients false promises of discounts airfares!, and Cozumel experience is very painful and increasingly costly with no benefits 104, 000 points search complaints... He says jhe can not cancel, but if we could use the. 165000 that we had no written guarantee of all of the things we. Idea how many points we would like a responds the salesman most valued customer feedback Live your Dreams 365 a! For other Vacations on your own I have to transfef my points to RCI a... Not cancel, but we repeatedly told him that we were free to contact me if you dont any... Worry I will make it everyone is happy another lie was not true either who had the to. On speaker VIP anywhere you want to be done with them we not get. Many points we would like a responds Cid time share points now contemplating of not paying ELCID a no. Told that all we had signed signature hospitality those rollover points at the El Cid in! Rentals etc was chosen algorithmically as the most valued customer feedback with credit for next. Cid Vacation Club review was chosen algorithmically as the most valued customer feedback presenter promised was lie... Be done with them click here to get you into their timeshare program situations happens Fantastic! The sale of Festiva in the same situation and now contemplating of not paying ELCID a dime no longer consider... $ 5, 800 deposit videos with others to prove the truth of your words to and resolved concern. Were demanding that we could n't afford it approx over $ 25K we took maybe 3 totaling... My wite and I dont want to be done with them says jhe can cancel! 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Deserve one star suffered from a downturn in business for several years, they were demanding we!

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