They arrived. Can you use your Future Cruise Credit (FCC) on an existing booking? I know others have complained about how X took care of them, but I have no complaints at all. FCC may be transferred to another guest in an Individual or Group booking. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. https://cancellation.celebritycruises.com/?brand=C&program=cancel. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. How can CruiseCare help with regard to coronavirus (COVID-19)? Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? CC Help Jenn What about hotel and transfers? For all other Covid-19 information, please see our Coronavirus hub page. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Icing on the cake is I'm a first-time cruiser, lol. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Sailings of a different length than the original voyage will be prorated. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. I went ahead and called her to confirm that. Get expert advice, insider tips and more. Is there a way to figure . Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Note - these sailings are not eligible to receive FCC option. However.Cunard is as still as a mouse. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. . I don't believe we will see that in the refund, but we can hope. Photo Credit: Wandering views / Shutterstock. We used the link in the email to request refund instead of FCC. Hope it won't be necessary. (Applicable to US guests only.). See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. I know things happen but it seems like a lot of cancelled cruises. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Verified customer. Future cruise credits are issued for the fare paid at the time of cancellation. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". ,Still waiting on actual credit card refunds. Yes, so long as you request it on or before the relevant deadline. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Is cruise/vacation cancellation protection available? Yes. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. No. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. I also used the on-line form and for me no problems at all. Guests who booked flights independently need to contact the air carriers directly for available options. I do hope X will refund those in the UK their FCC in a timely manner. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Guests who booked flights independently need to contact the air carriers directly for available options. From August 2022 Travel + Leisure, published by TI Inc. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Started August 27, 2021, By In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. The link is there to save you from having to hunt it down on their website. I was under the impression that I did not have to go through my TA. Sherli Skinner along with. By submitting the request you will have cancelled your reservation effective immediately. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. 2 0 obj I'm a bit leery of clicking on an unknown entitiy. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Challenging this on your credit card will not get you anywhere. If your cruise has been cancelled. March 28, 2012. Does Cruise with Confidence protect airfare? Additionally, they have no cash value and cannot be exchanged for a refund. Captain's Club members may call (844)418-6824. Refunds are issued through 90 days before sailing on longer cruises. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Unfortunately, no. Seems logical that this fee should also be refunded by the insurer. Celebrity customer service for existing reservations can be reached. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. What did the Cruise with Confidence program offer? Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. 154. How can I change the price or promotion on my booking under the Best Price Guarantee? Refer to your specific Cruise Ticket Contract, provided at the time of booking. All Rights Reserved. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Celebrity has postponed the restart . If you prefer a refund, this request for any funds paid over-and-above . By proceeding, you agree to Cruise Critics. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. *Excluding any previously suspended sailings on these dates. Disney Cruise Line: Did not respond to a request for information. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? No response or refund from Celebrity. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. So if youre sailing after that, wait a week & see what happens. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. We were on the 3/6-15 as well. <> How are Non-Refundable Deposit bookings impacted by this policy update? I cancelled my June 12 night Canada/New England cruise on the Summit. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. My clients are uncertain about confirming the booking. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Can I use those certificates later regardless of their original expiration date? Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Guests will have to pay full rate for new hotel/land tours. 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