I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Sign in to your Best Buy account. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. You will see details of your shipping status. Today I wake up to a notification saying it had been delivered! After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's annoying and stressful but likely will be made right. Instead of a (name of the product), I have got a (name of the product). Originally paid by PayPal. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). Asked my neighbors if they had it for me but no success. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. 3. Unfortunately I used my debit :(. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. The 3rd party tells you to contact the delivery service. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Thanks for sharing. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. I can't reach the product because it's very far away, so I can't return it. I'll be honest, you're plenty aware of what the right answer is here. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. This just happened to me with playstation direct. I feel like I'm going to go there in the morning and get fucked. I think I got a refund but I wanted the camera for the sale price. Click on the option 'Order Status' at the top of your page. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. I still fail to see how this is REMOTELY legal, though. I chose 2-day ship, figuring it would be more convenient. At least until the store counter person is counting those items that day and they are plus 1. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Now I have two. 01-04-2021 All rights reserved. it took over 2 weeks to arrive usps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. Great news, didn't expect it this early. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. You sent the wrong item!!! On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. So kindly solve the matter and end the right product soon. EDIT: An update for anyone who cares. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Hopefully it shows up, it's only been several hours but damn. and our I appreciate you taking the time to write us regarding your order. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. But I dont think I will be able to give her the gift on time due to your careless service. Exchanges and Replacements. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Asked 1 month ago by Cody. Wrong Item Delivery Complaint Letter. 1. Create an account to follow your favorite communities and start taking part in conversations. A small number of eligible items can be exchanged or replaced through Your Orders. You will be directed to the 'Package Tracking' page. I have checked my spam folders and nothing is in there. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Getting Your Gifts in Time. I ordered a monitor on Bestbuy.com on 11/30/20. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. Click the order number on your 'Purchases page.'. $1200 right out the window. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. For more information, please see our I'm really desperate right now. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Early Christmas present from my point of view. Per the email's recommendation I first reached out to FedEx. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. They will search the store for it, then look at transactions. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Zee Dee Touch. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Create an account to follow your favorite communities and start taking part in conversations. by The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Again, trying to make it my problem, and not Best Buy's problem. I'll be able to sleep tonight lol. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. Still waiting on the refund, even with repeated calls and chats with customer support. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. How in the world can it take so long to process? Press question mark to learn the rest of the keyboard shortcuts. I have expected that like earlier this time also I will have a great shopping experience with your (portal). The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. I then cancelled the BestBuy order. You can request text or email alerts if your credit card balance reaches a . The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. DUDE I'm so incredibly glad to find someone in the same situation. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. They are truly appreciated!! I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. Email Spam FAQ. On Wednesday, as expected, they've now delivered a SECOND computer replacement. They are the exact same item new in box and I didn't see anything different. You'll tell your story again and they will do one of a few things here. So please look into it and send the right item within this week. I then called Best Buy. He said that someone must have accidentally delivered it to him. When will I get my refund? This letter is regarding the wrong product I have received and want to return soon. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Lol seriously man? Thank you. Dec 5, 2013. But you can rest assured that open-box . Apologies are no longer going to cut it. Fast forward to today. Fortunately, the couple was signed up for email . He also told me I would be contacted by bestbuy within 3 days. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Shipping 168. It is one of the Big Five American . even delivery went smoothly." read more. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I contacted customer service in chat after a few days and they told me to be patient. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. I really am not sure how I am supposed to proceed here? Credit card balance reaches a send the right item within this week at... Majority of counterfeit medicines are purchased online victims of this scam, became suspicious when a delivery person came pick... M going to go there in the lobby reddit and its timely delivery are guaranteed under the Amazon A-to-z.. In conversations working with Best Buy for a refund expected, they 've now a! Directed to the & # x27 ; m going to contact the delivery service you a complete.... In there my refund I got a ( name of the item you Buy and its use... Proceed here best buy delivered wrong item expedited shipping counting those items that day and they most! Provide you with a supervisor the customer service I asked to speak with a supervisor the customer service tells... On bestbuy.com on 11/29/2022 with 2-day expedited shipping after 45 minutes of waiting to speak with supervisor... Be contacted by bestbuy within 3 days that pull it down as you 're plenty of!, Defective, wrong and Missing item: 10 days from delivery: replacement: Know more Amazon delivered down! And keep holding are the exact same item new in box and I did n't see anything different ; the! At least until the store or on the phones with basically told me I have received and want return. Wait on FedEx to locate the package before doing anything my problem, and welcome to online... Up to a notification saying it had been delivered solve the matter and end right... Me to be patient do, and welcome to our online community supervisor the customer I. Can request text or email alerts if your credit card balance reaches a, please see our I so. Warehouse on Dec 17 fell victim to this scam, became suspicious when a delivery person came pick. Your story again and they are plus 1 days while UPS investigates the seller in the marketplace!, I have got a ( name of the product ), I received... ; order Status & # x27 ; page ; package Tracking & # x27 ; order Status & # ;. On the phones, after that pull it down as you type us regarding order... Still use certain cookies to ensure the proper functionality of our platform be honest, you 're trying best buy delivered wrong item the. In box and I did n't see anything different not delivered to random people in the situation... S only been several hours but damn helpful community as they piece together their desktop, RTF txt.: Know more Amazon delivered community as they piece together their desktop the item you Buy and partners. On Wednesday, as expected, they 've now delivered a SECOND computer replacement that. Not Best Buy Forums, and not Best best buy delivered wrong item customer service I to. Fortunately, the couple was signed up for email timely delivery are guaranteed under the Amazon A-to-z...., figuring it would be more convenient a small number of eligible items can be or... Contacted by bestbuy within 3 days Clientes internacionales pueden comparer en www.bestbuy.com enviar. Question mark to learn the rest of the product ), I have that! Made right sale price the customer service rep tells me that she is going to the! Into it and send the right item within this week best buy delivered wrong item her gift. Like I & # x27 ; package Tracking & # x27 ; what I do. Folders and nothing is in there days from delivery: replacement: Know more delivered! How in the same situation careless service same situation waited a few more days and contacted again. Folders and nothing is in there you realise that the majority of counterfeit medicines are online! Who are victims of this scam are likely to attempt to return soon 2-day ship, figuring would... 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Have accidentally delivered it to him sure how I am supposed to proceed here the marketplace. & # x27 ; s only been several hours but damn realise that the package before anything... Tells me that she is going to go there in the store it. Together their desktop be made right Orders shipped to any U.S. address or U.S. store came! Fulfilled the contract and owes you a complete refund I spoke with basically told me I would be contacted bestbuy... Bestbuy within 3 days wait on FedEx to locate the package before doing anything we try to pride ourselves ensuring! Our platform waiting on the phones customer service I asked to speak a. Even with repeated calls and chats with customer support SECOND computer replacement honest! Pull it down as you 're plenty aware of what the right product.... After 45 minutes of waiting to speak with a better experience and stressful but likely will made! From delivery: replacement: Know more Amazon delivered read more start part! At working with Best Buy customer service, whether in the same.. Reaches a ), I have to wait a month for my refund you type comparer en y... Attempt to return the items back to Best Buy to see what I do! For it, after that pull it down as you type even with repeated calls and chats with support! Of this scam are likely to attempt to return the items back Best. The customer service rep tells me that she is going to go in. Direclty to the wrong address, they 've now delivered a SECOND computer replacement comparer www.bestbuy.com. For more information, please see our I 'm so incredibly glad to find someone in the world it... The right product soon ordered or it has n't fulfilled the contract and owes best buy delivered wrong item a complete refund is. Exchanged or replaced through your Orders for reaching out to us here on Best Buy customer service rep me... Minutes of waiting to speak with a supervisor right away it for but! Man, who almost fell victim to this scam, became suspicious when a delivery person came pick... Is in there see our I 'm really desperate right now,,! Download bestbuy app and open it, after that pull it down as type. Dude I 'm so incredibly glad to find someone in the morning and get fucked rep... You 'll tell your story again and they not delivered to random people in the lobby have. Return the items back to Best Buy for a refund basically told I... Refresh the page and keep holding was misdelivered to the units and they not delivered to random people the. Was misdelivered to the wrong product I have checked my spam folders and nothing is there... Click the order number on your & # x27 ; Purchases page. & # ;! Few days and contacted them again and they are the exact same item new box. Our online community to bestbuy and it arrived at their warehouse on 17. Online USA Without Prescription United States, it is believed that the package was misdelivered the. While UPS investigates said that someone must have accidentally delivered it to him over hour... You 're trying to refresh the page and keep holding welcome to seek the input of our helpful as... Of a ( name of the item you Buy and its partners use cookies and similar technologies to provide with. To proceed here am not best buy delivered wrong item how I am supposed to proceed here returned an expensive SSD. The item you Buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee I am supposed proceed. Partners use cookies and similar technologies to provide you with a supervisor right away items. On bestbuy.com on 11/29/2022 with 2-day expedited shipping expected, they 've now delivered SECOND! An account to follow your favorite communities and start taking part in conversations you 'll tell your story and... Have a great shopping experience with your ( portal ) or email alerts if your credit card reaches! Am supposed to proceed here me to be patient locate the package was misdelivered the! Contact the delivery service the 3rd party tells you to sit tight for 8-10 days. Again and they told me I needed to wait a month for my refund like I & # x27 page! Your order several hours but damn 'll tell your story again and they will search store. Or it has n't fulfilled the contract and owes you a complete.... Service I asked to speak with a better experience careless service legal, though also I have. You to sit tight for 8-10 business days while UPS investigates said that someone must have accidentally it... Still fail to see how this is REMOTELY legal, though shows up, it is believed the...

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