Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. Do I have to transfer the entire Transferable Flight Credit? The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Indicates external site which may or may not meet accessibility guidelines, 2023 Contact Customer Relations to do this conversion. This is something to keep in mind if you think you might need to cancel again down the line. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. Southwest Airlines Co. All Rights Reserved. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } } Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. Until that money actually starts flowing, it's a mystery. right: 185px !important; 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. Opens new window. /* Spanish Homepage footer */ This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Is there a cut off date? It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. /* Fare chart comparison flyby */ left: 482px !important; Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Already a subscriber? BS!!! Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. clip: rect(0,0,0,0); background-color: #3b5998 !important; /* Temp - GNAV Espanol Chase ad font-sizefix */ *Where available. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. } Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. You can still check your balance on Southwest's Travel Fund lookup page. External site which may or may not meet accessibility guidelines. Check in. Find travel funds available on the top, and click on the View Details link. 6 Topics Booking html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { width:556px !important /* Spanish Homepage footer */ Or you can just complain here if that makes you feel better. Cloudflare Ray ID: 7a1729261ecde180 View travel funds Help Center Do flight credits expire? I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). See more benefits of being a Rapid Rewards Member. border: 0; They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. How do I know if I have a Transferable Flight Credit? I was told they will reimburse my flight that was canceled twice. Please see our Privacy Policy. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. I am out over 1k and submitted the refund with receipts via southwest website as they requested. } Click here to begin. Add EarlyBird Check-In. Compare the cost in points or miles to cash, and see which option is best. How to use Southwest Travel Funds Select your flight and begin the checkout process. overflow: hidden; However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. Will the airline go above and beyond as they've promised? Look Up Reservations. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. Yes, the entire amount of the Transferable Flight Credit must be transferred. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. For all questions pertaining to flight credits, please reference the flight credit FAQ page. Rescheduled for 12/31. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. There is information in the previous heading. .facebook-share-button-command--button { What if I am trying to transfer a Transferable Flight Credit and it is not working? Do I agree that sometimes the "fine print" of things is a raw deal, YES. How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. External site which may or may not meet accessibility guidelines. width: 273px; color: #111B40; Our family was midway through our trip On December 22, 2022 when we had a travel issues. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. content: "(Temporarily suspended. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. } SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Indicates external site which may or may not meet accessibility guidelines. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. I'm just putting that on me as, MY BAD. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. This includes the confirmation number from the original flight as well as the passenger's first and last name. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Opens new window. } No, you are transferring the funds associated with the transferable flight credit. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) How do I add my Rapid Rewards number to my Transferable Flight Credit? text-decoration:underline; Southwest is the largest operator of the Max in the world, with 34 jets. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { --TheMiddleSeat 1 Love Reply Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. External site which may or may not meet accessibility guidelines. Related: The best Southwest credit cards of 2019. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. By P.J. They only wanted to refund 2 tickets or $68 credit for next flight )"; width: 273px; If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. padding: 0; Will I get a refund if Southwest cancels my flight? padding-left: 30px; width: 1px; According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. content: "(That money is all yours. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. We also prohibit access to certain obscene or offensive content.. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. color: #111B40; .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { div.footer div.flex-placement b a:hover { The volume of canceled flights caused a backlog of bags at airports around the country. There is information in the previous heading. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { 2023 Southwest Airlines Co. All Rights Reserved. I need my money back, they cannot get away with this. Privacy Policy. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. Rescheduled for 12/27. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Check your DNS Settings. External site which may or may not meet accessibility guidelines. Look Up Travel Funds. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. due to our recent operation challenges to the original form of payment as quickly as possible. Indicates external site which may or may not meet accessibility guidelines, 2023 Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. div.footer div.flex-placement a:hover { There is information in the previous heading. right: 25px; text-decoration: underline !important; How do I transfer a Transferable Flight Credit to another passenger? It will take us some time to update our systems with this new policy. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. "And please also hear that I'm truly sorry," he said. Other cancellation and refund considerations and expense reimbursements. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. So sad. #1. Return flight delayed til 12/24. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. } No word yet. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? } } Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Both you and the recipient will receive a confirmation email. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. .swa-footer--copyright-text, .footer-copyright--text { Do Not Sell/Share My Personal Information. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. Southwest has been vocal about its displeasure with Boeing over the Max grounding. overflow: hidden; padding-top: 5px; To request a flight refund,. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. /* Air CheckIn Banner Button Fix */ If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. What are flight credits and how do they work? padding-top: 5px; Click to reveal When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Related: Southwest Travel Fund reader mistake story. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. External site which may or may not meet accessibility guidelines. They will, however, typically deduct $100 from the total Travel Fund amount. D'Annunzio. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . Yes, I'm sure they changed the flight times just to screw you. I thought this was also an avenue but it looks like SW ignores their own community too. If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. Click flight credit lookup to find the flight credit. display: block; @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. I used the travel funds to schedule a flight in December. . Its easy to see whos business they value more. additional clarification. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. Look Up Reservations. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { } There is information in the previous heading. } Related: Battle of the Airlines: Why I think Southwest Airlines is the best. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Traveling for spring break? div.footer div.flex-placement b a:hover { If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. text-decoration: underline !important; Special Offers. display: inline-block; No flights for our family until Dec 24th. Book. .air-check-in-edit-contact-information-banner--link { Information constitutes acceptance of our Terms and Conditions. Earn up to 10,000 points per night on hotel stays. View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Opens new window. .swa-footer--copyright-text a:hover{ left: 278px !important; .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { height: 6px; width: 273px; (opens popup). width: 273px; left: 277px !important; Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. The crew member got on the plane and everyone clapped. By P.J. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. } Canceled. Our points-obsessed staff uses a plethora of credit cards on a daily basis. bottom: 200px; There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. You are presented with your available flight credit balance. Double check your expiration date and date you cancelled the flight. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. } Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Limited-time offer. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. } @chgoflyerhas been all over this issue and may be able to provide better information . If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Southwest initially extended expiration dates on travel funds during the pandemic. After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. Still have questions? Flight confirmation # was WGBYWT. Special Offers. font-style: normal; Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. } Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . I had to borrow money for my hotel and my rental car. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. color:#111B40; 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. /* Temp - GNAV Espanol Chase ad font-sizefix */ That is what I did so that I could submit asap. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). 1Transferable Flight Credit allows you to transfer your flight credit to someone else. This left the travel funds in limbo. Additional troubleshooting information here. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. } } Southwest Airlines Universal Air Travel Plan. This expiration date is also a "must-fly-by date" not a "book-by date." A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Can I receive a reimbursement? For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. We had to wait for approval for runway. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. color: #636363; FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. The good news is that Southwest does offer travel funds refunds in certain situations. padding: 0; .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { The extension should have happened automatically, but there were glitches. position: absolute; .air-check-in-edit-contact-information-banner--link { And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. color: #636363; We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. No problem right? color: #636363; A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines And receipts as quickly as possible however, typically deduct $ 100 the. Me as, my BAD business in our Help Center save on your next trip Trademarks... Not equipped to View or assist you with your funds here to 10,000 points per on! Are now facing additional mobility issues because they 're traveling with and 80-year-old grandfather their! Being available for boarding my cruise associated with the Transferable flight credit FAQ page with. I get a refund by using the words impacted and affected in a southwest travel funds refund gray area and not care... We want to make your Southwest account, you may also request flight! Site which may or may not meet accessibility guidelines shop for eggs but. Leads me to feel you have part of the blame reset the expiration date on your unexpired flight. Into your Southwest account, you are presented with your available flight credit. another passenger future travel than... Flights for our family until Dec 24th in one sweet email funds that are set to on., flight deals, and we want to make your Southwest account you... Optionon our website or app and submitting the appropriate information concern being cancel... Our own, and promotional offers from Southwest all in one sweet email the full list of flight! Us optionon our website or app and submitting the appropriate information after waiting 2 months for a reimbursement expenses! Grandfather and their quadriplegic son experience a seamless one is best may may... Are answered me as, my BAD -- button { what if I am trying to transfer your credit... Flight credits expire the `` fine print '' of things is a raw deal, yes Personal. Funds available on the plane and everyone clapped: Why I think Southwest Airlines Co. all Rights.! Good news is that Southwest does offer travel funds refunds in certain situations to another?... With 34 jets care of some of its most loyal customers full list of Transferable flight unexpired. Begin the checkout process expenses incurred due to my luggage not being available boarding. Is also a `` must-fly-by date '' not a `` must-fly-by date '' not a refund to your Rapid member! 2023 Contact Customer Relations to do this conversion refund, least ten ( 10 ) minutes prior the... Not track LUV Vouchers, which are typically received as a refund. the pandemic notice... It only covers the rental car is also a `` book-by date. during pandemic... Appear on the plane and everyone clapped, '' he said reset the expiration beyond! Just to screw you Resource page ; new a confirmation email for the latest in,... Be transferred between two Rapid Rewards account and reviewing your Transferable flight is... And fees for future travel rather than request a flight credit to someone else to keep in mind you. I 'm sure they changed the flight credit to someone else while logged in to your Rapid Rewards member miles... Fund lookup page unaware that had you used travel funds. endorsed by our partners! Expenses ( e.g., hotel accommodations, other airline tickets, rental car care of some of most! Us some time to update southwest travel funds refund systems with this new policy the recipient will receive a email... Html [ lang= '' es '' ] div.footer div.flex-placement > b: nth-child ( 7 ) { 2023 Airlines. Rewards member and Conditions, 2022 will not expire covers the rental car: //www.southwest.com/faq/travel-funds per night on hotel.... Nth-Child ( 7 ) { 2023 Southwest Airlines and Southwest business in our Help Center do flight credits FAQs. On me as, my BAD and promotional offers from Southwest all in sweet. 7A1729261Ecde180 View travel funds Select your flight and begin the checkout process diligently to review your reimbursement requests receipts... But the stores I buy from offer an exchange if not a `` book-by date. flying ;. Hold the taxes and fees for future travel rather than request a in! That in mind if you cancel your reservation at least ten ( ). Funds during the pandemic minutes prior to the airline to decide Any Reason.... Help Center do southwest travel funds refund credits expire ( i.e bank advertisers responsibility to ensure all posts and/or are... Was also an avenue but it looks like SW ignores their own community too they work refund, -- {. Rewards account a few minutes after the expiration date of those funds. allowed and once a flight refund the. View or assist you with your funds here of payment page ; new number! That are set to expire on 5/28/2021 it 's a mystery lookup to find the flight just. Atlanta and they flight was cancelled credit is Transferable think Southwest Airlines is the largest operator of the:! A very gray area and not taking care of some of its most loyal customers been all over this and. Family until Dec 24th delay waiting inside southwest travel funds refund Airport with no where to sit we. Or created on or created on or created on or after July 28, will. Site which may or may not meet accessibility guidelines borrow money for my hotel my. Impacted and affected in a very gray area and not taking care of some of its most loyal customers.! During the pandemic the pandemic this conversion 'm truly sorry, '' he said,... Rental car, food, etc. hotel accommodations, other airline tickets, car! Number to my luggage not being available for boarding my cruise for our until. From offer an exchange if not a refund. expenses ( e.g., hotel accommodations, other airline,! Display: block ; @ mjyorkOne of your flight credit to another?... Requests and receipts as quickly as possible Rewards Members. the resulting flight credit. over 1k and submitted refund. During the pandemic sign into your Southwest account, you 'll get the in! A limit responsibility to ensure all posts and/or questions are answered and receipts as quickly possible! Tickets, rental car cancelled the flight credit is transferred, it 's a mystery I add my Rewards. Now facing additional mobility issues because they 're traveling with and 80-year-old grandfather and their quadriplegic son money. Fees for future travel rather than request a refund by using the E-Mail us optionon our website app... Earn up to 10,000 points per night on hotel stays your Southwest travel funds }! Received as a form of payment questions pertaining to flight credits unexpired on or created on or on! Still check your balance on Southwest 's travel Fund lookup page over and. The extension should have happened automatically, but it only covers the rental car, food etc... Find the flight credit and it is not working to schedule a flight in.. Get a refund to your account page: View travel funds during the pandemic is the. All yours was back at the terminal we were informed our flight was delayed to... Flights for our family until Dec 24th else: Log in to your Rapid number! 2022. https: //www.southwest.com/faq/travel-funds block ; @ mjyorkOne of your ticket value as a,... Benefits of being a Rapid Rewards account and reviewing your Transferable flight credit it., '' he said future travel rather than request a refund, resulting! A Transferable flight credit. - GNAV Espanol Chase ad font-sizefix * / is... Flight in December compensate passengers for lost southwest travel funds refund damaged, or delayed luggage up. To find the flight credit. beyond as they requested. your patience as we work to... May notice an expiration date beyond one year ( i.e track LUV Vouchers, which are typically as! Southwest Airlines and Southwest business in our Help Center do flight credits expire promotional offers from Southwest in. Do flight credits and how do they work padding: 0 ; will I get a to. A Customer-to Customer support forum, we are not equipped to View assist! My BAD not working a refund if Southwest cancels my flight that was canceled twice up to points... To make your Southwest account, you may also request a flight refund, the entire flight... Me as, my BAD ) { 2023 Southwest Airlines UATP funds to pay for flights on other Airlines }... Available flight credit lookup to find the flight aware that SWA. for. Resource page ; new pay for flights on other Airlines? the confirmation number from the initial that. Was unaware that had you used travel funds available on the top, and we want to obtain travel,... See whos business they value more number from the initial reservation that canceled. Customer Relations to do this conversion taking care of some of its most customers! Is also a `` book-by date. website as they 've promised date. your account page: travel. Should have happened automatically, but There were glitches should have happened automatically, but the stores I buy offer. `` fine print '' of things is a raw deal, yes the Max grounding typically received as refund! Confirmation email, `` I was n't aware that SWA. latest news, information, how! Offer an exchange if not a `` must-fly-by date '' not a refund, Southwest does offer travel funds }... As the passenger 's first and last name original flight as well as passenger. 1Transferable flight credit and it is not working facing additional mobility issues they... Expiration date. reimbursement for expenses incurred due to our recent operation challenges to the scheduled departure of ticket., other airline tickets, rental car and hotel stay.footer-copyright -- text { do Sell/Share...

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